What happens to my ticket if the event is postponed?
Unfortunately, a refund is not possible. The tickets remain valid for the next event.
Can I check in if I arrive later in the day?
Yes, ticket registration desks will be open throughout the festival days.
Do I have to print the ticket and do I need a Photo ID?
You can print your ticket or bring it on your smartphone. For age verification, it is required that you have your ID with you.
How can I order tickets for a group/clan?
You can order up to 10 tickets in one order. You have secured access. You book your seats separately via a seating map, which we will publish in September. You will have the opportunity to swap or move your places later, e.g. to sit with more friends!
Can I share my LAN ticket with a friend?
No, a LAN ticket can only be used by one person.
Can I sit with my friends?
Yes, you can book your seats later via our seating map, which we will publish in September. You will have the option to change your seat or place more friends.